Customer experience (CX)
It is a solution that allows the storage and treatment of large volumes of data, structured and unstructured, for example, relational databases, social networks, sensors, mobile devices, internet, among others, with 5 characteristics (Volume, Variety, Speed, Accuracy and Value) and in order to predictively analyze patterns, behaviors, trends to create business opportunities, growth, profitability and value.
Cloud Cx Platform
Built on a cloud platform that incorporates best practices and applied emerging technologies, Customer Experience CX offers tools simple enough for business users to manage, yet powerful enough for developers to extend. Customer Experience CX applications are innovative and flexible, providing consistent performance and security.
Experience:
Solution that allows the storage and treatment of large volumes of structured and unstructured data (Example: Relational Database, Social Networks, Sensors, Mobile Devices, Internet, among others) with 5 characteristics (Volume, Variety, Speed, Accuracy and Value) in order to predictively analyze patterns, behaviors, trends to create business opportunities, growth, profitability and value.
Data Information:
Customer Experience CX takes a data-centric approach, connecting customer behaviors, transactions, and demographics across marketing, sales, service, and back-office applications to create the next great experience for every individual. Oracle has been helping customers manage, protect, and drive the business value of data for more than 40 years. Data is our DNA.
Connected content:
Create, distribute, and distribute relevant and consistent content and offers to personalize customer experiences. Customer Experience CX anchors all your business content and assets (invoices, marketing assets, company files, images, and videos) in one place. Built-in “AI” recommendations, collaboration, and workflow make creating new content easy and supported.
Customer intelligence:
The intelligence platform helps companies drive the business value of their connected data assets and thrive in the experience economy. When powered by connected data, connected intelligence delivers hyper-personalization in real time and at scale across the entire customer journey.
Download a CX brochure
Casos de éxito
